Frequently Asked Questions

Browse items on our platform, choose what you love, submit your item for approval, and once verified — we handle the rest, including delivery.

We'll let you know. You can either send a different item, pay a small top-up, or cancel for a refund (minus courier cost).

That's fine — you're being generous! The swap still works, or we can help you find a higher-value piece.

• Collection from your door
• Quality verification
• Delivery to your door

We accept:
• High-quality, well-maintained items
• Recognisable brands or stylish pieces

We do not accept:
• Damaged or heavily worn items

Delivery typically takes:
• 2–5 business days locally
• 3–7 business days nationally

Yes — we will communicate next steps, including return or alternative options.

Yes, you can submit multiple items and swap multiple times.

We expect all submitted items to be clean, and we conduct quality checks before delivery.

All swaps are final unless the item is significantly different from what was shown.

Yes, UNBOXD operates across South Africa.

Simply browse items, then DM us or use the website to begin your swap.